Woosh Washrooms

4 FM Mega-Trends

Woosh have been looking into the future, and these are 4 important trends that we think will affect the FM and service industry, going forward into the next decade.

Global warming will be one of the main sustainability challenges for the coming decade. To become more energy and carbon-efficient, the facilities and service industries will have to deal with challenges that will have a number of consequences for them. This will affect supply and value chains as well as building design, management, and maintenance. The systemic design will become a necessity when designing products, service solutions, and technology.

Technology- love it or hate it, it’s here to stay. It can increase productivity, lead to the development of new industries, as well as income growth and reduced poverty. Towards 2020 Woosh expect to see major progress in intelligent technology, such as near field communication (NFC) sensors, smart surveillance, security applications, and smart robots. This will enable the automation of more activities. With prices for advanced technologies declining, and labour costs increasing, we believe technology will take over more domains and functions as robotics improve in quality.

There will be increased demands for new skill sets, as technological development squeezes low-quality labour out of the market. For example: cleaning, will no longer be just an issue of ‘elbow grease’ or security just a set of ‘beady eyes’. New technologies will require that people work in a more resourceful and productive way.

Individualisation will be a must if facilities management and service providers are to make an impact on organisations and social relations. People and organisations want to feel special and unique. No one wants ‘one-size-fits-all’ products, services or solutions. Individualisation will be prominent as employees and customers increase their demands for individual attention. In a fast-paced and ever-changing world there will be a need for solutions that are scalable, customisable and cost-effective.

Over the coming decade, an increased focus on health and well-being will affect more aspects of private and business life. With lifestyle-related illnesses on the increase, the focus on health, exercise, and diet, will create a major impact on the global FM and services industry.

In Europe, over 30% of integrated FM revenue is generated by the healthcare sector. As budget cuts in Europe affect service provision, we think governments will likely outsource more activities.

The growth and scale of lifestyle-related diseases, like diabetes, will lead to new incentives in building designs to promote healthier and more productive lifestyles among company employees. Buildings will be assessed and designed to promote more active, comfortable, and fruitful lifestyles. As sitting seems to be the new smoking, more companies will be using flexible desking, have in house gyms and make provisions for healthy eating.

Written By Ashlyn-Jane

Germ alert, they like to travel in taxis too

At Woosh we love finding out the latest germ hotspots and alerting you guys. We scouted out this article from European Cleaning Journal and wanted to spread the word! We recommend always sanitising your hands as soon as you exit a cab or hire car-  better to be safe than sorry!


Ride-hailing vehicles and hired cars are both hotbeds of bacteria, according to a recent study. And shared cab services harbour three times the number of germs as the average rental.

A team from insurance comparison site NetQuote took swabs from seat belts, door handles and window buttons from a number of taxis and ride-sharing services. These are companies such as Uber that enable customers to share a cab hailed from the roadside.

Scientists then swabbed the steering wheels, gear sticks and seat belts from three hire cars. Ride-sharing service vehicles were discovered to be by far the more ‘germy’ of the three types tested, harbouring more than six million colony-forming units per square inch on average.

The number of microorganisms found on surfaces in hire cars was around two million CFUs while taxis were much less bacteria-ridden than expected, with an average of just over 27,000 colony-forming units per square inch.

The tests, which were carried out in South Florida, also revealed that the seatbelts in ride-share vehicles contained 38 times more bacteria than those of the average taxi.

No particular ride-sharing service was singled out for criticism. However the report concluded: “When you rent a car, take a moment to wipe key surfaces such as the steering wheel and gear lever with a soap-based wipe before you touch them.

“And once you leave the cab or ride-share, wash your hands as soon as possible — and avoid touching your face until you do.”

 SOURCE: http://www.europeancleaningjournal.com/magazine/june-july-2016/latest-news/ridehailing-and-hired-cars-are-hotbeds-for-germs-study 


Workplace fitness= productivity boost

Workplace & Fitness – not two things you usually associate with one another. When you think of work and the effect on your health, you think spending long hours sitting, little movement (no, a walk to the vending machine doesn’t count) and lots of sugary snacks. Think again.

We have prepared this infographic just for you – yes, sorry, no more excuses. Here are 4 reasons why workplace fitness rocks, enjoy. 

People have been talking about your washroom. Isn’t it time you listened?

We hear more and more about how we look, how we dress and how we do our hair. Image, image, image. This means we’re all a little bit more worried about our appearance, but does this rub off onto our surroundings, like our washrooms for example? Apparently not. According to a survey taken by Bradley Corporation, there is increasing dissatisfaction with washrooms.

Here’s a little fact for you facilities managers out there:

‘87% of British people say that having a bad washroom experience leads to a bad impression of your establishment!’

This was a survey of 8,000 people (not just the guy down at the local moaning over a pint). If you break it down a bit you can see that 6,960 of the people asked believed a good washroom really was important. No more thinking: “Having a good washroom isn’t really relevant for my organisation” and a lot more of: “If my washroom is great my organisation will be great too.”

When people were asked to express the key solutions to a clean washroom guess what came out on top?

Toilet paper! A nonnegotiable necessity- don’t you think. Enough said.

• Next was soap. Needed to make your hands squeaky clean, and stop all the nasty germs from hanging around.

• The third was paper towels these really are super-duper important and key in saying ‘bye-bye’ to residual contamination (that’s tech speak for the little critters that like to make you ill). With all those germs gone your staff spend less time sick at home in their PJ’s, and more time at work actually being staff.

Hand sanitiser came next on the list. Surprised? Don’t be. As a Wooshologist, I can tell you it’s becoming a ‘must have’ with our clients. In fact, 8 out of 10 people expect to find hand sanitiser in washrooms. (Want to know more? click here)

• Last on the list, but still rated as highly important is the humble hand drier. Known for dead-fast drying these bad boys will get everyone back at their desks working before you can say ‘Rumpelstiltskin’.

A whopping 77% of British respondents said they would rather not use a washroom if it was dirty and smelly! Over 50% said a bad smell would leave a poor impression. If only they knew it took a simple air freshener or air purifier and all their woes would be gone.

Washrooms are not always given the highest priority and we want to know why. Toilets can make a significant difference on the overall impression your organisation makes on staff and, perhaps more importantly customers! That is, if the toilets are sparkling, smell fresh as a daisy and allow for people to be as clean as a bean after using them. Otherwise, the first impression of your building won’t be as great- and we all know first impressions count.

Want to upgrade your washroom grime scene to a gleam scene? Request a call with a Wooshologist using our chat system or call 0800 206 2110.

Oh, and join us on social media to, we’d love to hear from you.

Follow us on Twitter, and LinkedIn.

Written by Ashlyn-Jane

Orange Revolution: How the Dutch do FM (FM World)

Woosh loves this enlightening article written by Sara Bean for FM World. 

The Dutch & FM. small

The Netherlands are having no trouble luring an influx of young people into facilities management with innovations such as activity-based working and a service-led focus boosting its profile. Sara Bean finds out what it is that sets the Dutch art of FM apart. 

The reasons for this interest is because the Dutch are widely acknowledged as leading the way in the adoption of more productive and innovative ways of working, in particular activity-based working (ABW) and they also take a refreshing approach to facilities management.

FM is taken seriously in Holland, where it is perceived as an important and popular discipline – whether you’re working within the private and public sector, as an in-house FM or as part of a services supplier.

Ron van der Weerd is the chairman of EuroFM and programme manager of ZP7 Real Estate reconstruction at Hanze University of Applied Sciences in Groningen, and was until recently the dean of the School of Facility Management at Hanze University.

He says: “FM is in a very advantageous position here in Holland because the profession is really mature and pretty well recognised, and that has to do with two key aspects. One is our educational system, which plays an important role, and secondly, we depend more here on a service economy than a production economy.”

“We also have a lack of space in Holland, which is trying to accommodate a pretty large population of 17 million people; so you always have to be very efficient and organised and use space as best you can with the least waste, so all of our culture is about being efficient and effective.”

Figures from the Dutch FM association, Facilities Management Netherlands (FMN), show 260,000 people are involved in the facilities business in the Netherlands with the total market including real estate worth 77.2 billion. This contains both real estate – at 39.9 billion – as well as FM services at 37.2 billion. From that, about 22 billion is outsourced, with a 40/60 split between in-house and outsourced FM.

The Dutch and the art of space management

FM correspondent Andrew Brown argues that Dutch attitudes to space management can also be seen in the way its national football team plays

The Dutch (and to an extent, their north European neighbours in Scandinavia) are regarded as leaders in ideas on how to improve employee engagement, productivity, wellbeing and basically putting people ahead of the capital asset. What you might not know is that this is rooted in Dutch culture. There is a distinct Dutch way of doing things.

Organisations like Veldhoen adhere to the concept of activity based working (ABW) with a philosophy about workplace and how to improve an organisation’s performance. It all hinges on ABW. They won’t bother working with you unless you buy into their way of doing things.

This is a very Dutch attitude and a principled approach that flows through many aspects of Dutch life including, as a prime example, football. Total Football, to be precise.

The biggest and most successful exponent of the total football philosophy (tactics don’t even cover the concept) was Johan Cruyff. He died just before Easter and in every obituary were the words legend, genius and influence.

He changed football forever. His approach was one based upon questioning received wisdom (again a Dutch attitude). He was an original disruptive thinker (something FM in the UK is crying out for right now).

You can read almost anywhere on the internet about total football and Cruyff’s influence, but his determination to be creative and his challenge of authority inspired, astonished and delighted contemporaries.

Together with Rinus Michels, he re-imagined football as a swirling spatial contest: whoever managed and controlled limited space on the field would win. David Winner, author of the book Brilliant Orange, argues that in this Cruyff and Michels drew on wider Dutch culture: for centuries the people of the Netherlands had been finding ways to think about, exploit and control space in their crowded sea-threatened land. It is present in Dutch design, architecture and land management. It’s present in workplace and FM.

Can you see the connection? I’d argue there are lessons here for ‘professionals’ in workplace and FM. We need to rethink what is happening in the UK support services sector just as Cruyff and his colleagues did in the 70s and 80s with regard to Dutch and world football.

FM can learn from workplace. Workplace can learn from football. But whatever happens, with or without ABW, it needs leadership. It also needs rules and a rigid system to allow the freedom of such a swirling spatial contest to succeed.

Because even as players swap positions and roles (think about that in a workplace scenario for a minute) the system fails without the genius and leadership of someone like a Cruyff in its midst. Let’s go Dutch.

Read more about the Dutch FM trends and much more here on FM World’s website: http://www.fm-world.co.uk/features/feature-articles/orange-revolution-how-the-dutch-do-fm/

SOURCE: www.fm-world.co.uk 


BIFM devises new FM supervisor apprenticeships

Article from FM World

BIFM has been working with an employer Trailblazer group to develop a new apprenticeship for FM supervisors.

The new apprenticeship for FM supervisors aims to prepare an individual for managing a facilities management service, or a group of services, which can be labelled as ‘hard’ (estate/building management) or soft (catering/cleaning/administration/security).

All apprentices would be required to supervise others, to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.

As part of this development, the employer Trailblazer group has produced a draft assessment plan to support the previously approved apprenticeship standard and is seeking feedback from industry on the suitability and feasibility of its proposals.

To participate in the employers’ consultation, visit: www.bifm.org.uk/TrailblazerFMSconsultation

Fraser Talbot, Professional Standards and Education Manager at BIFM, said: “It is important that the industry has apprenticeships that provide individuals with the knowledge and skills to meet their needs. That is why it is crucial that the trailblazer groups consult with the wider industry to gather feedback on their proposal. That is why we are now asking employers to respond to the consultation as it is imperative that a representative view of the industry is taken – from large companies to SMEs.”

To learn more and download the Assessment Plan and Apprenticeship Standards, follow the link below.
– See more at: http://www.fm-world.co.uk/news/fm-industry-news/bifm-devises-new-fm-supervisor-apprenticeships/#sthash.1M2GnntP.dpuf

BIFM Board Update

Check out this article from FM World regarding the BIFM board changes.

26th May BIFM Members’ Council meeting saw the election of
Non-Executive Directors to the BIFM board.


The two board members have been confirmed as:

>Members’ Council Representative; Ashleigh Brown, Consultant/Owner, Ash Brown Consulting

>Regional Group Representative; Stephen Roots, CBRE Global Workplace Solutions, Account Director

As both candidates stood for re-election and were elected unopposed, they remain in the positions they previously held, beginning their new two-year Board tenure immediately after the BIFM Annual General Meeting (AGM) which takes place in London on 13 July.

BIFM would like to thank Ashleigh and Stephen for their commitment in a volunteer capacity and for their tireless work for the Board to date and wish them well for their coming tenure.

The British Institute of Facilities Managment board therefore continues as:

>Julie Kortens – Chairman

>Lucy Black – Chair of Members’ Council

>Paul Ash – Finance Non-Executive Director

>Ashleigh Brown – Deputy Chair & [Members’ Council Representative]

>John Coke – Finance Director and Company Secretary

>Victoria O’Farrell – Special Interest Group Representative

>James Sutton – BIFM CEO [Ray Perry as successor]

>Stephen Roots – Deputy Chair & [Regional Representative]

>Keith Waterman – Chair Governance & Audit Committee

>Stephen Welch – Members’ Council Representative


See more at: http://www.fm-world.co.uk/news/fm-industry-news/bifm-board-update/#sthash.CGFHDCfF.dpuf

Product Focus: Air Freshener

Product Focus

Smell the Freshness

Such is the importance of keeping your washrooms to the highest standards, that good manners and health and safety demands that you keep the washrooms smelling like a spa at all times. If a visitor, member of staff or more importantly a client visits the washroom in your business they deserve to be met by a restroom as fresh and crisp as the mountain air.

Woosh Washrooms Auto Air Fresheners can help you do this. At Woosh Washrooms we think first impressions are important and in case you are in any doubt as to the importance of air fresheners in keeping your washrooms:

> smelling like a rose,

> avert from embarrassing pongs

> improving the mood of your employees

> and making your workplace a more pleasant environment to work

…Then read on.


At the right place, at the right time

A strategically placed air freshener or Auto-Air Freshener (sounds a little bit grander) positioned at the bathroom door can give a fantastic first impression to any lady or gentleman using the washroom.  If they are hit by a foul whiff that makes their hair curl and their eyes water, then please believe us when we say that this is not good for them, for you, for the company or worldwide peace and happiness. We’re serious.

At Woosh we now offer a snazzier alternative to the canister air freshener! This is an eco-friendly, non-aerosol air freshener, which doesn’t produce any harmful emissions. They are powered by oxygen and slowly release the scent into the room, no sudden puffs or sprays in a passer-by’s face! Below you can see the reasoning behind us loving these oxygen powered air fresheners!

air freshener comparison

We won’t go into too much detail but, we will be frank. Unpleasant odours are produced in washrooms on a regular basis and the resulting whiffy haze can hang around like a London pea-souper, I think you get the gist?

So a Woosh Washroom Auto Air freshener service is what is called for. You simply pay a fixed fee for the year and Woosh will ensure that you have an air freshener fitted, maintained, all the fragrance canisters you need for 12 months, plus 13 service calls a year…oh and a beautifully fragrant washroom that makes everybody happy.

Why happy? Might you ask? Washroom air fresheners put people in a good mood. When people visit the bathroom, you want them to come out feeling as though they have been temporarily whisked away by an alpine breeze. Nothing can enhance the mood of an employee or important visitor more than having their sense of smell tickled pink by a Woosh Washroom Air Freshener. In short the air freshener is one of the most basic necessities in the modern office or public loo. Don’t be caught short without one, as not having one can spell disaster for your business in so many ways that it hardly bears thinking about let alone talking or writing about, so we won’t.

Like to talk to a Wooshologist?

For more information, please do get in touch on 0800 206 2110.

A waste of space by Cleaning Matters

Waste shouldn't be wasteful!small

Woosh loves this great article we found on Cleaning Matterswe think the idea of smart bins is a great one! Dominic, we’re backing you all the way! Waste shouldn’t be wasteful, it isn’t logical (or clever). 

Dominic Oliver, marketing manager at BritishBins, examines the new technologies that aim to eliminate the wasteful elements of waste collection.


Here’s an odd quirk of waste collection: commercial collectors are paid for each bin they empty, regardless of how full that bin is. A bin could be overflowing or essentially empty, it makes no difference to the collectors; it’s in their best interest to collect them all. However, the collectors then pay to dispose of the waste by the tonne. Right there you have a system that mitigates against efficiency.

This is such a costly, damaging and outmoded system that it’s a wonder that it has persisted for so long. There are so many smart, forward thinking means of reducing the environmental impact of our everyday activities, but it has taken a long time for people to reconsider the way we look at collection routes. Fortunately, various technologies are now being trialled and implemented to ensure that it is not in a collector’s best interest to ‘collect’ essentially empty bins.

Bins should be visited and emptied when they are nearly full. If they are half full or less then the collection is inefficient, if they are allowed to become over-full then it is unhygienic. New technologies aim to use sophisticated sensors to measure precisely how full bins are, and then feed that data live, to a software programme in-house. Through harnessing this data, collection routes can be optimised. Bins will only be collected when they are nearly full, saving up to 40% in collection costs, and leading to substantial CO2 reductions.

There are many issues to consider when implementing ‘smart bins.’ It is important to optimise existing routes rather than go completely off-piste. One of the more popular means of remote monitoring is through the use of mobile technology, but there are many problems that come with that, mostly to do with weak mobile signals. Another promising technique is the use of ultra-sound sensors, which seem to provide accurate and reliable measurements.

Whatever ultimately becomes an industry standard, it’s clear that the current system for waste collection is on its last legs. In the same way that Uber recently swept away the slightly creaky, traditional taxi services, collection routes will soon change drastically. With the ‘internet of things’ invading every other facet of our lives, it makes sense that we implement new ideas to reduce our carbon footprint and save costs, as well as to provide much cleaner bin areas and generally better waste collection services.

Read more articles like this here Cleaning Matters.