Woosh have been looking into the future, and these are 4 important trends that we think will affect the FM and service industry, going forward into the next decade.
Global warming will be one of the main sustainability challenges for the coming decade. To become more energy and carbon-efficient, the facilities and service industries will have to deal with challenges that will have a number of consequences for them. This will affect supply and value chains as well as building design, management, and maintenance. The systemic design will become a necessity when designing products, service solutions, and technology.
Technology- love it or hate it, it’s here to stay. It can increase productivity, lead to the development of new industries, as well as income growth and reduced poverty. Towards 2020 Woosh expect to see major progress in intelligent technology, such as near field communication (NFC) sensors, smart surveillance, security applications, and smart robots. This will enable the automation of more activities. With prices for advanced technologies declining, and labour costs increasing, we believe technology will take over more domains and functions as robotics improve in quality.
There will be increased demands for new skill sets, as technological development squeezes low-quality labour out of the market. For example: cleaning, will no longer be just an issue of ‘elbow grease’ or security just a set of ‘beady eyes’. New technologies will require that people work in a more resourceful and productive way.
Individualisation will be a must if facilities management and service providers are to make an impact on organisations and social relations. People and organisations want to feel special and unique. No one wants ‘one-size-fits-all’ products, services or solutions. Individualisation will be prominent as employees and customers increase their demands for individual attention. In a fast-paced and ever-changing world there will be a need for solutions that are scalable, customisable and cost-effective.
Over the coming decade, an increased focus on health and well-being will affect more aspects of private and business life. With lifestyle-related illnesses on the increase, the focus on health, exercise, and diet, will create a major impact on the global FM and services industry.
In Europe, over 30% of integrated FM revenue is generated by the healthcare sector. As budget cuts in Europe affect service provision, we think governments will likely outsource more activities.
The growth and scale of lifestyle-related diseases, like diabetes, will lead to new incentives in building designs to promote healthier and more productive lifestyles among company employees. Buildings will be assessed and designed to promote more active, comfortable, and fruitful lifestyles. As sitting seems to be the new smoking, more companies will be using flexible desking, have in house gyms and make provisions for healthy eating.
Written By Ashlyn-Jane